Terms of Service
1. RESERVATION POLICIES
Reservation, changes, and cancelations
By making payment for a reservation Customer consent and agrees with our Terms of Service.
To place a Reservation Customer is required to pay a Reservation Deposit of 20% of the total program price. The minimum amount of a Deposit amount is 500 USD per traveler. The deposit is non-refundable even if the reservation is canceled unless refund guarantee is purchased within 15 days of the original tour purchase. The Company may offer, at its sole discretion, to apply or transfer the Deposit towards another reservation.
For non-standard tours or special arrangements, a higher non-refundable deposit may apply. The exact deposit amount will be disclosed and agreed upon at the time of booking and will be non-refundable.
The Deposit is used by the Company to book services with third-party suppliers and oftentimes that requires making prepayments to secure the best rates. That’s why the Deposit is non-refundable, even if a reservation is canceled.
The final balance is due 90 days before the start date of the program.* Failure to pay the full balance by the due date may result in an increase in the program price.
* For Northern Lights, and Cruise programs final payment is required 120 days prior to departure.
By making payment for a reservation Customer consent and agrees with our Terms of Service.
To place a Reservation Customer is required to pay a Reservation Deposit of 20% of the total program price. The minimum amount of a Deposit amount is 500 USD per traveler. The deposit is non-refundable even if the reservation is canceled unless refund guarantee is purchased within 15 days of the original tour purchase. The Company may offer, at its sole discretion, to apply or transfer the Deposit towards another reservation.
For non-standard tours or special arrangements, a higher non-refundable deposit may apply. The exact deposit amount will be disclosed and agreed upon at the time of booking and will be non-refundable.
The Deposit is used by the Company to book services with third-party suppliers and oftentimes that requires making prepayments to secure the best rates. That’s why the Deposit is non-refundable, even if a reservation is canceled.
The final balance is due 90 days before the start date of the program.* Failure to pay the full balance by the due date may result in an increase in the program price.
* For Northern Lights, and Cruise programs final payment is required 120 days prior to departure.
REFUND GUARANTEE
It is a special optional program that enables you to cancel your trip for any reason up to 45 days before departure and to receive a full refund of the tour program price, minus merchant payment fees if any. It is important to note that Refund Guarantee is charged separately from the tour program price and is not refundable. If Refund Guarantee is available for your trip, you will be informed about it during the quotation process. You may also request such an option from your destination specialist.
This Service enables Users to design and book complex multi-destination travel programs (Program). The Service is organized by Aphina Limited, Hong Kong. By using our service the Users and Customers consent and agree with our Terms of Service and Privacy Policy. User is any person using the Service of the trip planner. Customer is any User who is booking services using the service.
This Service enables Users to design and book complex multi-destination travel programs (Program). The Service is organized by Aphina Limited, Hong Kong. By using our service the Users and Customers consent and agree with our Terms of Service and Privacy Policy. User is any person using the Service of the trip planner. Customer is any User who is booking services using the service.
DISCLAIMER: AI-GENERATED CONTENT
This website may feature AI-generated images, videos, and other content in cases where real or traditional media are not available or feasible. While every effort is made to ensure the quality and accuracy of these AI-generated materials, they are created by automated systems and may not always reflect the real-world appearance of the subject matter. Users should be aware that any visual or multimedia content presented on the site, including but not limited to images, videos, and other graphical representations, may be computer-generated. By using this website, you acknowledge and accept that some content may be AI-generated and not representative of actual photographs or real-life visuals.
2. MODIFICATION AND CANCELLATION POLICIES
Special terms for select programs
Select programs have special reservation terms, including, but not limited to Northern Lights, and Norwegian Fjords cruises, and there may be special requirements for the Deposit. Our team will inform you about such special requirements.
Price hold
The Company may allow holding program price for a specified duration of time to give the Customer time to make the payment for Reservation. Any fee charged for Price hold is not included in the program price and is not refundable.
Refund guarantee
A refund guarantee is an option offered at the discretion of the Company that enables you to cancel your trip for any reason up to 45 days before departure and to receive a full refund of the program price, minus merchant payment fees if any. The refund guarantee option is not a part of the program price and is non-refundable.
Select programs have special reservation terms, including, but not limited to Northern Lights, and Norwegian Fjords cruises, and there may be special requirements for the Deposit. Our team will inform you about such special requirements.
Price hold
The Company may allow holding program price for a specified duration of time to give the Customer time to make the payment for Reservation. Any fee charged for Price hold is not included in the program price and is not refundable.
Refund guarantee
A refund guarantee is an option offered at the discretion of the Company that enables you to cancel your trip for any reason up to 45 days before departure and to receive a full refund of the program price, minus merchant payment fees if any. The refund guarantee option is not a part of the program price and is non-refundable.
If you would like to reschedule or postpone your Program, we will do our best to minimize any cancellation fees charged by end suppliers (hotels, museums, etc.). All funds recovered can be applied towards your next Program arranged with the Company.
You can make adjustments to your program up to 30 days before your Program start, after which we will charge a modification fee of USD 150. Cancelation or modification fees charged by third parties are to be paid by the Customer.
Optional services, which are booked separately from the program, are subject to the cancelation fees of vendors.
For non-standard tours or special arrangements, a higher non-refundable deposit may apply. The exact deposit amount will be disclosed and agreed upon at the time of booking and will be non-refundable.
Moment of cancellation (days before Program start) | Cancellation fee (% of the Program price) | Refund (% of the Program price) |
90 days or more | 20% | 80% |
From 60 to 89 days before | 65% | 35% |
From 31 to 59 days before | 80% | 20% |
30 days or less | 100% | None |
For non-standard tours or special arrangements, a higher non-refundable deposit may apply. The exact deposit amount will be disclosed and agreed upon at the time of booking and will be non-refundable.
3. TRAVEL DOCUMENTS: VISAS, PASSPORTS, INSURANCE
The Company is not responsible for delays, changes, or cancellation costs resulting from incorrect, incomplete, expired, or missing travel documents. Customers are solely responsible for having valid documents for their trips. The Company bears no responsibility for visa documents, absence of such, or incorrectly issued visas. The Company is not responsible for governments, consulates, border authorities, or airlines that may prevent Customers from starting or continuing their trips.
Some of the trips organized by the Company occur to countries that require visas for the Customers. While the Company does not represent any government or any government agencies, it may assist Customers in the preparation of documents for obtaining travel visas. However, the Company does not guarantee that visas will be issued. The Company is not responsible and will not be held liable for any denial of entry to any country.
Important: Please note that your passport should be valid for at least six (6) months after the last day in the country of visit. Please make sure to check your passport’s expiration date.
The Company recommends all Customers to obtain trip insurance. In the event of trip cancellation or interruption, this may be the only source of reimbursement.
4. TRIP INTERRUPTION AND PROGRAM CHANGES
- Program changes by Customer
- Program changes by Company
The Company will endeavor to make every reasonable assurance of the provision of transfers listed on the final booking. However, a transfer may fail to show or may be delayed. If the Customer elects to take an alternative taxi, the Company will compensate the Customer for such costs upon provision of a taxi invoice or receipt, or another form of proof of purchase.
5. ADDITIONAL PROVISIONS
When paying for any program by a credit card, the Customer authorizes the Company to charge that card and agrees not to dispute this transaction, and to resolve all disputes directly with the Company.
Payments made by credit/debit card or Apple Pay are subject to a processing fee.
Payments made by credit/debit card or Apple Pay are subject to a processing fee.
Prices are based on rates of exchange current at reservation. The Company reserves the right to increase price, including for programs, which have already been booked, to reflect significant fluctuations (5% or more) in the foreign exchange rates between Program payment currency (currency in which Customer pays to the Company) and the Program destination currency (in which Company pays third party suppliers).
The Company is not responsible for errors and omissions in itineraries and its websites, in printing and/or presentation errors, and reserves the right to make corrections as required, including adjusting incorrectly displayed prices.
6. LIMITS OF RESPONSIBILITY; DISCLAIMER; RELEASE; LIMITATION OF LIABILITY
All disclaimers, releases, limitations of liability, waivers, exclusions of damages, caps on liability, and other risk allocations set forth in this Section 6 are intended to apply to the maximum extent permitted by applicable law and shall be construed as separate and independent provisions.
If any provision of this Section 6, or any application thereof, is held invalid, unenforceable, or contrary to public policy as applied to a particular claim, jurisdiction, statute, or category of damages, such determination shall not affect the validity or enforceability of any other provision, nor shall it render this Section 6 or the Terms of Service as a whole unenforceable.
Any invalid or unenforceable provision shall be severed solely to the minimum extent required by law, and the remaining provisions shall remain in full force and effect.
To the maximum extent permitted by applicable law, Aphina Limited (“the Company “) (including its owners, officers, directors, employees, contractors, agents, representatives, affiliates, successors, and assigns) (collectively, the “Company Parties”) shall not be liable for any injury, illness, disease, loss, death, damage, delay, inconvenience, accident, cost, expense, or other harm of any kind, including without limitation personal injury, death, property damage, or loss of or damage to baggage or other personal property, arising out of or related to any program, itinerary, or services, including but not limited to the use of this website, whether resulting from, including without limitation: acts of God or force majeure; epidemics or pandemics; illness or disease; acts of war; civil unrest; insurrection or revolt; animals; strikes or other labor activities; criminal or terrorist activities of any kind; overbooking or downgrading of services; food poisoning; mechanical or other failures of aircraft or other means of transportation; or the failure of any transportation mechanism to arrive or depart on time.
The Company does not own or operate aircraft, motor coaches, ships, hotels, lodges, restaurants, or other third-party service providers used in connection with any program. All such suppliers and providers are independent third parties. The Company acts solely as an intermediary/booking agent for the convenience of the customer and does not control the acts or omissions of any third party. Accordingly, customer agrees that the Company Parties shall not be responsible or liable for any act, error, omission, negligence, default, failure to perform, or breach of any third party, including without limitation air carriers, hotels, tour operators, excursion operators, transportation providers, medical personnel, restaurateurs, or other providers of services or facilities.
As-is / as-available; no warranties
All programs, itineraries, information, recommendations, website content, and services are provided “as is” and “as available.” To the fullest extent permitted by law, the Company Parties disclaim all warranties, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. The Company does not warrant that any program, itinerary, website, or information will meet customer’s requirements or be available, timely, secure, uninterrupted, or error-free.
General release
To the fullest extent permitted by applicable law, customers and users of this website (on behalf of themselves and their family, heirs, executors, administrators, successors, and assigns) hereby release, waive, and discharge the Company Parties from any and all claims, demands, causes of action, damages, losses, costs, or liabilities of every kind and nature, whether known or unknown, suspected or unsuspected, foreseeable or unforeseeable, arising out of or relating to any program, itinerary, website information, or services, including without limitation claims based on contract, tort (including negligence), strict liability, warranty, misrepresentation, or other legal theory, except to the extent such release is prohibited by applicable law or applies to non-waivable statutory claims.
Privacy / tracking technologies / pixels / session replay — limitation of liability and release
Without limiting any other disclaimer, release, or limitation in these Terms, and subject to the express limitations set forth below, customers and users acknowledge and agree that the Company uses cookies, pixels, tags, SDKs, analytics tools, advertising attribution tools, session replay or interaction analytics technologies, and similar tools (“Tracking Technologies”) in connection with the operation of the website and online services.
(a) Disclosure and Acknowledgment
Customers and users acknowledge that Tracking Technologies may involve the collection,
recording, transmission, or analysis of information relating to website interactions, and that certain Tracking Technologies may be provided, hosted, or operated by independent third-party service providers.
(b) Limitation of Liability
To the maximum extent permitted by applicable law, and except as expressly provided in subsection (c) below, the Company Parties shall not be liable for claims or damages arising out of or relating to (a) the use or operation of the Company’s website, booking pages, forms, or online services; (b) the use of cookies, pixels (including Meta Pixel), tags, SDKs, web beacons, analytics, advertising attribution tools, log files, or session replay technologies (collectively, “Tracking Technologies”); (c) any alleged collection, recording, sharing, “sale,” disclosure, transfer, interception, or “eavesdropping” of information in connection with Tracking Technologies; (d) any alleged invasion of privacy, intrusion upon seclusion, misappropriation of likeness, or violation of publicity rights; and/or (e) any alleged violation of any privacy, data protection, electronic communications, marketing, or consumer protection law arising from or related to the foregoing, to the extent such limitation or release is permitted by law.
(c) Jurisdictional exceptions
Notwithstanding the foregoing, nothing in this Section 6.5 shall be construed to:
To the extent any limitation or release set forth in this Section 6.5 is determined to be unenforceable as applied to a specific statute or jurisdiction, such limitation or release shall be deemed inapplicable solely for that purpose, without affecting the enforceability of this Section 6 as a whole or its application to other claims or jurisdictions.
Customers and users acknowledge that Tracking Technologies may be provided or hosted by third parties (including analytics and advertising providers) and agrees that any such third parties are independent entities and not under the Company’s control.
Exclusion of damages
To the maximum extent permitted by law, in no event shall the Company Parties be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, business, goodwill, or data, or for any emotional distress, mental suffering, or psychological injury of any kind, whether based in contract, tort (including negligence), strict liability, warranty, statute, or any other theory, even if advised of the possibility of such damages, excluding any statutory damages or civil penalties that cannot be limited by contract under applicable law.
Cap on liability
To the maximum extent permitted by law, the Company Parties’ aggregate liability arising out of or relating to any program, itinerary, or these Terms (including but not limited to any claim for negligence) shall not exceed the total amount paid by customer or user to the Company for the specific program giving rise to the claim, excluding amounts paid to third-party suppliers, taxes, fees, insurance premiums, and gratuities.
Time limit to bring claims
To the maximum extent permitted by law, any claim or cause of action arising out of or relating to a program or these Terms must be commenced within six (6) months after the event giving rise to the claim, or it is forever waived and time-barred.
Cancellation / delay / force majeure — sole remedy
In the event of cancellation, delay, interruption, or rescheduling due to a force majeure event or other circumstance beyond the Company’s control, the customer shall have the option of accepting in lieu of the original program such rescheduled program or other substituted program(s) as may be offered, or else receiving a refund of as much of such advance program expenditures as the Company can recover on the customer’s behalf from carriers, third-party vendors, etc., less any non-refundable deposits or unrecoverable expenses incurred. The Company shall not have any obligation or liability to the customer beyond the foregoing.
The Company reserves the right to make alterations to program itineraries and substitute hotels, vehicles, ships, or activities if required. The Company reserves the right to cancel, delay, or reschedule any program before departure. If such cancellation is not the result of circumstances beyond the Company’s control, customer shall be entitled to a refund of monies paid to that point, less any non-refundable deposits or unrecoverable expenses incurred, as further addressed in the cancellation policies.
If any provision of this Section 6, or any application thereof, is held invalid, unenforceable, or contrary to public policy as applied to a particular claim, jurisdiction, statute, or category of damages, such determination shall not affect the validity or enforceability of any other provision, nor shall it render this Section 6 or the Terms of Service as a whole unenforceable.
Any invalid or unenforceable provision shall be severed solely to the minimum extent required by law, and the remaining provisions shall remain in full force and effect.
To the maximum extent permitted by applicable law, Aphina Limited (“the Company “) (including its owners, officers, directors, employees, contractors, agents, representatives, affiliates, successors, and assigns) (collectively, the “Company Parties”) shall not be liable for any injury, illness, disease, loss, death, damage, delay, inconvenience, accident, cost, expense, or other harm of any kind, including without limitation personal injury, death, property damage, or loss of or damage to baggage or other personal property, arising out of or related to any program, itinerary, or services, including but not limited to the use of this website, whether resulting from, including without limitation: acts of God or force majeure; epidemics or pandemics; illness or disease; acts of war; civil unrest; insurrection or revolt; animals; strikes or other labor activities; criminal or terrorist activities of any kind; overbooking or downgrading of services; food poisoning; mechanical or other failures of aircraft or other means of transportation; or the failure of any transportation mechanism to arrive or depart on time.
The Company does not own or operate aircraft, motor coaches, ships, hotels, lodges, restaurants, or other third-party service providers used in connection with any program. All such suppliers and providers are independent third parties. The Company acts solely as an intermediary/booking agent for the convenience of the customer and does not control the acts or omissions of any third party. Accordingly, customer agrees that the Company Parties shall not be responsible or liable for any act, error, omission, negligence, default, failure to perform, or breach of any third party, including without limitation air carriers, hotels, tour operators, excursion operators, transportation providers, medical personnel, restaurateurs, or other providers of services or facilities.
As-is / as-available; no warranties
All programs, itineraries, information, recommendations, website content, and services are provided “as is” and “as available.” To the fullest extent permitted by law, the Company Parties disclaim all warranties, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. The Company does not warrant that any program, itinerary, website, or information will meet customer’s requirements or be available, timely, secure, uninterrupted, or error-free.
General release
To the fullest extent permitted by applicable law, customers and users of this website (on behalf of themselves and their family, heirs, executors, administrators, successors, and assigns) hereby release, waive, and discharge the Company Parties from any and all claims, demands, causes of action, damages, losses, costs, or liabilities of every kind and nature, whether known or unknown, suspected or unsuspected, foreseeable or unforeseeable, arising out of or relating to any program, itinerary, website information, or services, including without limitation claims based on contract, tort (including negligence), strict liability, warranty, misrepresentation, or other legal theory, except to the extent such release is prohibited by applicable law or applies to non-waivable statutory claims.
Privacy / tracking technologies / pixels / session replay — limitation of liability and release
Without limiting any other disclaimer, release, or limitation in these Terms, and subject to the express limitations set forth below, customers and users acknowledge and agree that the Company uses cookies, pixels, tags, SDKs, analytics tools, advertising attribution tools, session replay or interaction analytics technologies, and similar tools (“Tracking Technologies”) in connection with the operation of the website and online services.
(a) Disclosure and Acknowledgment
Customers and users acknowledge that Tracking Technologies may involve the collection,
recording, transmission, or analysis of information relating to website interactions, and that certain Tracking Technologies may be provided, hosted, or operated by independent third-party service providers.
(b) Limitation of Liability
To the maximum extent permitted by applicable law, and except as expressly provided in subsection (c) below, the Company Parties shall not be liable for claims or damages arising out of or relating to (a) the use or operation of the Company’s website, booking pages, forms, or online services; (b) the use of cookies, pixels (including Meta Pixel), tags, SDKs, web beacons, analytics, advertising attribution tools, log files, or session replay technologies (collectively, “Tracking Technologies”); (c) any alleged collection, recording, sharing, “sale,” disclosure, transfer, interception, or “eavesdropping” of information in connection with Tracking Technologies; (d) any alleged invasion of privacy, intrusion upon seclusion, misappropriation of likeness, or violation of publicity rights; and/or (e) any alleged violation of any privacy, data protection, electronic communications, marketing, or consumer protection law arising from or related to the foregoing, to the extent such limitation or release is permitted by law.
(c) Jurisdictional exceptions
Notwithstanding the foregoing, nothing in this Section 6.5 shall be construed to:
- waive, limit, or release liability for any statutory claim, statutory damages, or civil penalties that are non-waivable as a matter of applicable law;
- limit liability for claims arising under penal statutes or statutes enacted for the protection of the public interest, where such limitation is prohibited.
To the extent any limitation or release set forth in this Section 6.5 is determined to be unenforceable as applied to a specific statute or jurisdiction, such limitation or release shall be deemed inapplicable solely for that purpose, without affecting the enforceability of this Section 6 as a whole or its application to other claims or jurisdictions.
Customers and users acknowledge that Tracking Technologies may be provided or hosted by third parties (including analytics and advertising providers) and agrees that any such third parties are independent entities and not under the Company’s control.
Exclusion of damages
To the maximum extent permitted by law, in no event shall the Company Parties be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, business, goodwill, or data, or for any emotional distress, mental suffering, or psychological injury of any kind, whether based in contract, tort (including negligence), strict liability, warranty, statute, or any other theory, even if advised of the possibility of such damages, excluding any statutory damages or civil penalties that cannot be limited by contract under applicable law.
Cap on liability
To the maximum extent permitted by law, the Company Parties’ aggregate liability arising out of or relating to any program, itinerary, or these Terms (including but not limited to any claim for negligence) shall not exceed the total amount paid by customer or user to the Company for the specific program giving rise to the claim, excluding amounts paid to third-party suppliers, taxes, fees, insurance premiums, and gratuities.
Time limit to bring claims
To the maximum extent permitted by law, any claim or cause of action arising out of or relating to a program or these Terms must be commenced within six (6) months after the event giving rise to the claim, or it is forever waived and time-barred.
Cancellation / delay / force majeure — sole remedy
In the event of cancellation, delay, interruption, or rescheduling due to a force majeure event or other circumstance beyond the Company’s control, the customer shall have the option of accepting in lieu of the original program such rescheduled program or other substituted program(s) as may be offered, or else receiving a refund of as much of such advance program expenditures as the Company can recover on the customer’s behalf from carriers, third-party vendors, etc., less any non-refundable deposits or unrecoverable expenses incurred. The Company shall not have any obligation or liability to the customer beyond the foregoing.
The Company reserves the right to make alterations to program itineraries and substitute hotels, vehicles, ships, or activities if required. The Company reserves the right to cancel, delay, or reschedule any program before departure. If such cancellation is not the result of circumstances beyond the Company’s control, customer shall be entitled to a refund of monies paid to that point, less any non-refundable deposits or unrecoverable expenses incurred, as further addressed in the cancellation policies.
Some of the programs offered by the Company involve adventure or active travel. Customer acknowledges that travel (including adventure travel) involves inherent risks that may result in serious injury, illness, disability, death, or property damage. These risks include, but are not limited to, hiking and climbing injuries, altitude sickness, dangers of animals or wildlife, inaccessibility to medical attention, limited infrastructure, and difficulty in evacuation from remote locations in the case of a medical emergency.
Customer voluntarily and knowingly assumes all such risks to the fullest extent permitted by law. Participation is entirely at customer’s own risk.
Customer voluntarily and knowingly assumes all such risks to the fullest extent permitted by law. Participation is entirely at customer’s own risk.
It is the responsibility of the customer to become informed about the most current travel advisories and warnings and to comply with all entry requirements, health requirements, passport/visa rules, and other governmental or carrier requirements applicable to the destinations visited. Customer is solely responsible for obtaining any recommended or required immunizations, tests, medications, and travel insurance, and for ensuring fitness for travel.
In the event an active travel warning against travel to a specific destination location(s) is issued by the customer’s home country (or any other country), and customer elects to travel notwithstanding such advisories or warnings, customer assumes all risk of personal injury, death, or property damage that may arise out of events such as those advised or warned against.
In the event an active travel warning against travel to a specific destination location(s) is issued by the customer’s home country (or any other country), and customer elects to travel notwithstanding such advisories or warnings, customer assumes all risk of personal injury, death, or property damage that may arise out of events such as those advised or warned against.
Any dispute, controversy or claim arising out of or relating in any way to these Terms of Service, to the responsibility clause, to the itinerary, to the website or online services (including Tracking Technologies), or to the trip itself, shall be resolved solely and exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its commercial rules then in effect.
Arbitration shall take place in the U.S. State of Florida, unless the Company elects another location for convenience or legal compliance. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The substantive law applied to any dispute, controversy or claim shall be the laws of the State of Florida.
The arbitration shall be conducted only on an individual basis. Customer and the Company each waive the right to a jury trial and the right to participate in a class action, consolidated action, private attorney general action, or representative proceeding.
Before initiating arbitration, customer must provide written notice of the claim to the Company and a good-faith opportunity to resolve the dispute informally. If the dispute is not resolved within thirty (30) days after notice, either party may commence arbitration.
Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to enforce these Terms.
Arbitration shall take place in the U.S. State of Florida, unless the Company elects another location for convenience or legal compliance. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The substantive law applied to any dispute, controversy or claim shall be the laws of the State of Florida.
The arbitration shall be conducted only on an individual basis. Customer and the Company each waive the right to a jury trial and the right to participate in a class action, consolidated action, private attorney general action, or representative proceeding.
Before initiating arbitration, customer must provide written notice of the claim to the Company and a good-faith opportunity to resolve the dispute informally. If the dispute is not resolved within thirty (30) days after notice, either party may commence arbitration.
Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to enforce these Terms.
Customer represents that neither customer nor anyone traveling with customer has any physical, medical, mental, or other condition or limitation that could create a hazard to themselves or other members of the program, or that could require medical or special assistance during the program.
The Company reserves the right to decline acceptance of anyone on a trip, or to remove from the trip (at the customer’s sole expense) anyone whose condition, behavior, or conduct is such that it could create a hazard to the customer or others, disrupt the program, or otherwise impact the enjoyment of other participants. Customer remains responsible for all amounts due, and any removal or early departure shall be at customer’s sole expense.
The Company reserves the right to decline acceptance of anyone on a trip, or to remove from the trip (at the customer’s sole expense) anyone whose condition, behavior, or conduct is such that it could create a hazard to the customer or others, disrupt the program, or otherwise impact the enjoyment of other participants. Customer remains responsible for all amounts due, and any removal or early departure shall be at customer’s sole expense.
Neither the Company nor its partners shall be liable for delay or inability to perform any condition in its itineraries caused by or arising out of strikes, lockout, or labor difficulties or shortages, whether or not the carrier is party thereto, or explosion, fire, collision, stranding or foundering, breakdown or failure of transportation equipment, civil commotion, riot, insurrection, war, government restraint, requisitioning, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control.
The Company has no responsibility for any changes in travel plans caused by airline delays and will not accept responsibility for mistakes or errors in airfare bookings made by independent third parties. It is solely the customer’s responsibility to ensure correct arrival and departure flight information from the program's start and end cities, as well as correct spelling of the traveler’s name.
Air carriers are not to be held responsible for any act, omission, or event during the time customers are not on board their planes or conveyances. Programs may use the services of any IATA carrier. International air carriers may be subject to international conventions limiting their liability. The passage contract issued by the carrier, when issued, shall constitute the sole contract between the carrier and the customer, and customer agrees that any claims related to air travel must be pursued directly against the carrier.
Air carriers are not to be held responsible for any act, omission, or event during the time customers are not on board their planes or conveyances. Programs may use the services of any IATA carrier. International air carriers may be subject to international conventions limiting their liability. The passage contract issued by the carrier, when issued, shall constitute the sole contract between the carrier and the customer, and customer agrees that any claims related to air travel must be pursued directly against the carrier.
Tickets, vouchers, and other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit the supplier's liability). Under no circumstances shall the Company be construed as a carrier under a contract for safe carriage of the passenger or their belongings.
To the fullest extent permitted by law, the Company and the owners and operators of vessels for which the Company offers cruises shall be entitled to any and all liability limitations, immunities, and rights applicable under treaties, conventions, statutes, and maritime law, as applicable, as well as any other applicable nation’s laws limiting liability. The Company and the owners and operators of partner vessels shall be entitled to claim the benefit of whichever law, regulation, treaty, or doctrine provides the greatest legal protections.
To the fullest extent permitted by law, the Company and the owners and operators of vessels for which the Company offers cruises shall be entitled to any and all liability limitations, immunities, and rights applicable under treaties, conventions, statutes, and maritime law, as applicable, as well as any other applicable nation’s laws limiting liability. The Company and the owners and operators of partner vessels shall be entitled to claim the benefit of whichever law, regulation, treaty, or doctrine provides the greatest legal protections.
Customers and Users of this website shall defend, indemnify, and hold harmless the Company Parties from and against any and all third-party claims, demands, actions, losses, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) customer’s breach of these Terms or any representation, warranty, or obligation hereunder; (b) customer’s violation of any law, regulation, or governmental requirement; (c) customer’s acts or omissions during or in connection with any program; (d) any dispute between customer and any third party (including suppliers, other travelers, or service providers); and (e) customer’s use of the Company’s website or online services, including any claims alleging privacy violations, Tracking Technologies, pixels, cookies, session replay, ad attribution, or electronic communications violations, to the maximum extent permitted by law, except to the extent such indemnification is prohibited by applicable law or applies to non-waivable statutory claims.
The Company may, at its option and expense, assume the defense and control of any matter subject to indemnification, and customer agrees to cooperate reasonably. Customer may not settle any indemnified matter without the Company’s prior written consent.
The Company may, at its option and expense, assume the defense and control of any matter subject to indemnification, and customer agrees to cooperate reasonably. Customer may not settle any indemnified matter without the Company’s prior written consent.
Aphina Limited, a Hong-Kong limited liability company located at Unit G 15/F Tal Building 49 Austin Road, Hong Kong.
